If you did not have a prescription delivered, please go to Q3.

4) This section is about the pharmacy and the staff who work there.Thinking about any previous use of the pharmacy, as well as today's, how would you rate the pharmacy on the following factors? Please tick one box for each aspect of the pharmacy listed below, to show how good or poor you think it is:

9) Finally, taking everything into account - the staff and the service provided - how would you rate this pharmacy?

6) Thinking about all the times you have used this pharmacy, how well do you think it provides each of the following services? Please tick one box for each aspect of the service listed below, to show how good or poor you think it is:

7) Have you ever been given advice about any of the following by the pharmacist or pharmacy staff?

8) Which of the following best describes how you use this pharmacy?

10) If you have any comments about how the service from this pharmacy could be improved, please write them in here:

These last few questions are just to help us categorise your answers