Who we are

Smarta Healthcare offers a Pharmacy and Healthcare services for patients, carers, businesses, residential and care homes, GPs and hospitals. We are an NHS-approved pharmacy dispensing hub based in Bedford, United Kingdom.

Healthimax offers online shopping and delivery of a range of health products to consumers and care homes across mainland UK, as well as comprehensive health checks and MaxFit personal training services.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Freedom of Information

This policy ensures that Smarta Healthcare complies with the Freedom of Information Act 2000 (FoIA). While the majority of our work as a privately-owned company is not covered by the FoIA, it does apply to the services we provide on behalf of the NHS. Therefore, we will handle FoIA requests in accordance with this policy.

Scope of Freedom of Information Policy
The objectives of this policy is to:

• Promote increased transparency;
• Facilitate more informed public debates;
• Build public confidence in healthcare service operations;
• Improve decision-making processes to ensure accountability;
• Enhance regulatory frameworks;
• Encourage greater public participation to strengthen democratic engagement;
• Uphold the FoIA principles with an emphasis on accuracy;
• Optimise information management practices.

The FOIA grants the public access to information we hold related to the services we provide on behalf of the NHS. This is achieved in two ways:

• Smarta Healthcare is required to publish specific information about our NHS-related activities.
• The public has the right to request information regarding Smarta Healthcare’s NHS services.

The Freedom of Information Act applies to any recorded information held by public authorities. However, it does not grant individuals access to their own personal data. For personal data requests, please refer to the process outlined in our Privacy Policy.

Smarta Healthcare remains committed to upholding all aspects of the FOIA and will continue to promote its principles while ensuring full compliance with the law.

How to Submit a FOIA Request

To make a request for information under the FOIA, please ensure that your request is:

• Submitted in writing or email; [email protected]
• Include the applicant’s name and an address for communication;
• Provide a clear description of the information being requested.

Smarta Healthcare will strive to provide information covered by the FOIA free of charge whenever possible. However, in certain situations, we may need to charge for information in accordance with Section 9 of the FOIA. A fee notice will be issued, which must be paid within three months. If payment is not received, we will close the information request. For details about our charges or to obtain a copy of our charging guidelines, please reach out to [email protected].

Smarta Healthcare is committed to processing information requests as quickly as possible. By law, we are required to respond promptly and, in all instances, within 20 working days from the date we receive the request. A working day refers to any day that is not Saturday, Sunday, or a bank holiday. This timeframe for compliance may be modified in the following circumstances:

• If Smarta Healthcare requires clarification under Section 1(3) of the FOIA.
• If an extension is needed to assess the Public Interest Test as outlined in Section 10(3) of the FOIA.
• If a fee notice is issued in accordance with Section 9.