Privacy Policy

This Privacy Policy explains how Smarta Healthcare collects, uses, stores and protects your personal data when you use our services, visit our website, or interact with us.

Who We Are

Smarta Healthcare is a UK-based pharmacy and health services provider offering NHS and private pharmacy services, health clinics and wellbeing support.

For data protection purposes, Smarta Healthcare is the Data Controller.

Information We Collect

Personal Information

• Name, date of birth, address
• Email address and telephone number
• NHS number or other healthcare identifiers
• GP details and emergency contact information

Health Information

• Prescription and medication details
• Medical conditions and treatment history
• Vaccination and health check records
• Consultation and clinical service information

Website and Technical Information

• IP address
• Browser and device information
• Website usage data

How We Use Your Information

Smarta Healthcare uses your information to:

• Provide pharmacy and healthcare services
• Dispense and deliver medication safely
• Arrange consultations, vaccinations and health checks
• Communicate with you about your care and appointments
• Liaise with NHS bodies, GPs and other healthcare professionals
• Meet legal, regulatory and contractual requirements
• Improve our services and patient experience

Lawful Basis for Processing

We process your data under one or more of the following lawful bases:

• Provision of healthcare and treatment
• Compliance with legal and regulatory obligations
• Public interest in the area of public health
• Your consent, where required
• Legitimate interests, where appropriate

Health data is processed in line with UK GDPR special category requirements.

Who We Share Your Information With

We may share your information with:

• NHS England and NHS Digital
• GP surgeries and other healthcare professionals involved in your care
• Hospitals, care homes and community health services
• Approved delivery partners for medication delivery
• Regulatory bodies such as the GPhC and CQC
• Trusted IT and system providers who support our services

All third parties are required to keep your data secure and confidential.

How We Store and Protect Your Data

We use appropriate technical and organisational measures to protect your data, including:

• Secure clinical and pharmacy systems
• Access controls and staff confidentiality training
• Secure storage for digital and paper records

We retain personal data only for as long as necessary and in line with NHS and legal retention requirements.

Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion where applicable
• Restrict or object to processing
• Request data portability
• Withdraw consent where consent is the lawful basis
• Make a complaint to the Information Commissioner’s Office (ICO)

Data Protection and Privacy

Your personal data is processed in accordance with UK data protection law, including UK GDPR and the Data Protection Act 2018.

Further information on how cookies are used can be found in our Cookie Policy.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, guidance or our services. Any updates will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Smarta Healthcare
5 Stephenson Court
Fraser Road
Priory Business Park
Bedford MK44 3WJ

Email: [email protected]
Phone: 01234 831768