Terms and Conditions

These Terms & Conditions govern your use of the www.smartahealthcare.co.uk and www.healthimax.co.uk websites, as well as every order placed with Smarta Healthcare. We recognise that legal documents like these may be challenging to comprehend. 

Smarta Healthcare is a limited company registered in England under company number 08589394 We are also registered with the General Pharmaceutical Council under registration number 1120846. Please note that we reserve the right to modify these Terms & Conditions periodically. 
Registration, acceptance of these Terms, and our contractual agreement with you 
This website’s content is intended for individuals accessing the site from the UK. Your use of the website and any product purchases are subject to English Law, considered to occur in England, and fall under the exclusive jurisdiction of the English courts. The risk and title of the products transfer to you upon dispatch from the UK. You acknowledge and agree to be responsible for complying with any restrictions related to the receipt and use of the products. We consistently strive to accommodate your preferences for the most convenient delivery of your medication. 
To register and to use this site, you must be over 18, and the information you provide must be accurate. You are responsible for your site usage and orders, so please ensure the security of your login details to prevent misuse by others. Smarta Healthcare has meticulously prepared the website’s content. To the fullest extent permitted by law, Smarta Healthcare disclaims all warranties regarding the content of this website. 
Smarta Healthcare, along with its directors or affiliated companies, shall not bear liability for any losses or claims arising directly or indirectly from the use of this website, with the exception that this exclusion of liability does not apply to damages connected with death or personal injury caused by the negligence of Smarta Healthcare, its directors, or employees. The content on this website serves informational purposes only and is not intended to substitute professional medical advice; instead, it is designed to support, not replace, the relationship between you and your healthcare providers. It is essential to carefully read all product packaging and labels before use. 
If you have or suspect a health problem, it is advisable to consult your doctor. Prior to taking any new product, especially if you are already under medical care, it is recommended to seek advice from your doctor. The links on this website to other sites are provided for your interest only. Smarta Healthcare has no control over these external sites, and therefore, assumes no responsibility or liability for their content. The inclusion of these links does not imply any endorsement of the linked content. In the event that any of these terms are deemed invalid or unenforceable, it will not affect the validity and enforceability of the remaining provisions. Upon placing an order, the transaction is manually processed at the premises. 

Orders and Payment:  
Upon placing an order, the transaction undergoes manual processing at Smarta Healthcare’s premises, carried out by our registered pharmacists who are members of the General Pharmaceutical Council. This website is considered an invitation to treat. Each order placed by a patient constitutes an offer to purchase, and Smarta Healthcare reserves the right to accept or decline such offers at its absolute discretion, without the obligation to provide a reason. A confirmation email serves as notification that your offer on our website has been received. The formation of a contract occurs when Smarta Healthcare issues a sales invoice subsequent to the verification of orders by a pharmacist. It’s important to note that we exclusively deliver prescription medication within the UK. 
Payment Process:  
Typically, Smarta Healthcare will charge the payment when goods are dispatched, with the exception of payments through Stripe, which are debited at the time of order placement. If a customer’s payment is later rejected or returned for any reason, the customer is responsible for promptly providing alternative payment methods. In the case of default, reasonable collection charges and/or solicitors’ fees may be added to the customer’s account. 

VAT and Pricing: EU residents pay the VAT-inclusive price, while non-EU/exempt residents pay the exclusive price for goods. 

NHS Prescription Services:  
All NHS Prescription Services provided by Smarta Healthcare are offered on a “best endeavours” basis. Requests made electronically on this website will be promptly forwarded to your doctor. By placing such a request, you instruct Smarta Healthcare to request and collect your prescription from your GP. To ensure the secure receipt of any electronic prescription related to your request, we may re-confirm your pharmacy nomination before forwarding it to your doctor. Due to the varied third-party networks and innovative technology involved in transmission, we cannot guarantee a specific arrival time of the request at your GP surgery, nor can we guarantee that it will arrive at all. It is your responsibility to ascertain and verify if the request has been received. 
Smarta Healthcare strives to maintain accurate pricing for all Prescription Only 
Medicines (POM) on the website. However, in certain instances, prices may fluctuate due to manufacturer price increases, product availability, or special-order requirements. If there is any price difference, Smarta Healthcare will promptly contact you upon receiving the order to inform you. 

It is important to note that we are only legally permitted to dispense medicines upon receipt of either an electronic prescription that has been digitally signed by a prescribing doctor or a traditional paper prescription that is manually signed by a prescribing doctor. The issuance of prescriptions is solely at the discretion of the prescriber. 

Same-Day Dispatch for One-Off Prescriptions:  
Same-day dispatch for one-off prescriptions is available under the following conditions: 

  1. The patient must register with us before their GP prescribes anything. 
  1. Prescriptions from a patient’s GP must be received by us by 12 noon. 
  1. Payment for a patient’s prescription must be received by 12 noon unless the patient is exempt. 

Please note that if a one-off or repeat prescription for the same patient is received within 30 minutes of each other, the orders will be consolidated, and same-day dispatch cannot be guaranteed. 

It is important to acknowledge that Smarta Healthcare is not responsible for incidents related to the storage, handling, manufacture, delivery, use, misuse, or abuse of your medication. 

Free NHS Prescriptions:  
In certain situations, patients are automatically entitled to receive NHS prescriptions free of charge. 
Information Required for Smarta Healthcare Registration: 
When registering as a Smarta Healthcare patient, we will request information regarding your NHS prescription payment status. If you qualify for free NHS prescriptions, we will inquire about the reason for eligibility and, if applicable, the expiry date. We will then provide reminders when your exemption is due to expire. 

Smarta Healthcare utilizes the NHS’s Real-Time Exemption Checking (RTEC) system to verify your exemption status. In cases where the RTEC system cannot confirm your exemption, we will rely on the information provided in your account. 

While we do not request physical proof of your entitlement, it is your responsibility to ensure that the information we have is accurate and up to date. 

The NHS conducts checks on the exemption status of patients, and falsely claiming free prescriptions may result in a penalty fine. By supplying accurate information, you also help prevent any incorrect charges from being applied. 

Expiration of NHS Prescription Exemption: 

If your exemption from paying NHS prescription charges has expired and you have not provided updated valid details, the following actions may occur: 

  1. Payment Collection: If you have provided payment details, we may commence taking payment for prescription charges. However, if payment details are not available, it could result in a delay in the dispensing process, and we may need to contact you. 
  1. Expiry of Specific Exemptions: If you were exempt from NHS prescription charges due to specific reasons such as having a maternity exemption certificate, being a child under 16 years old, or being aged between 16 and 18 in full-time education, you will be required to pay for your prescriptions upon the expiry of your exemption. 
  1. Charge for Prescriptions: Any account with an expired exemption that holds valid payment details will be charged for prescriptions. 
  1. Continuation of Free Prescriptions: In other situations, we will continue to honor your entitlement to free prescriptions unless informed of a change in circumstances. 

Note: Without valid proof of your exemption, the NHS may issue a fine for making a false claim. It is crucial to update your details promptly by contacting us to avoid any disruptions or incorrect charges. 

NHS Prepayment Certificates (PPC): 
A Prepayment Certificate (PPC) can provide cost savings for patients who are prescribed multiple regular medicines. You can explore and purchase PPCs online here. Possessing a valid PPC indicates that you have already paid for your prescriptions. Consequently, during the period covered by the PPC, we will not charge you for NHS prescriptions, and your account will be categorized as ‘exempt from paying prescription charges.’ 

However, if there are changes in your circumstances, it remains your responsibility to ensure that we are kept informed with accurate information. Updating us promptly with any alterations in your situation will help maintain the accuracy of your records and prevent any potential issues. 

Managing Other People’s Medication: 
In principle, the registration for our service is required to be completed personally by the patient. However, under specific circumstances, registration can be facilitated for or on behalf of someone else. You can register an account and place repeat prescription orders for others online if you: 

  • Are the responsible parent or legal guardian for a minor, 
  • Have been appointed guardian in a ‘guardianship order’ or ‘hospital section’ made under the Mental Health Act, or 
  • Have explicitly been authorized to act on behalf of another or have the authority to represent someone else as their proxy. In such cases, you must first obtain consent from the patient to act as their proxy for managing their medication. Additionally, you need the patient’s consent for the pharmacist or pharmacist technician responsible for any order to access their NHS Summary Care Record. 
  • Patient Consent and Technical Assistance: When providing technical assistance to someone in setting up and managing prescriptions, it is crucial to ensure that the patient comprehends the steps taken and the terms accepted. Clear instructions must be obtained from the patient to give consent at the relevant stages of the registration or ordering process. 

Marketing & Promotions:  
All offers on this site are subject to availability and are valid only while stocks last. Only one discount offer code and/or voucher code may be used for a single order. 

  • Privacy: Your privacy is a priority for us. Refer to our privacy policy for details on the information we collect, how it is used, and how we protect it. The information you provide will be processed in accordance with our privacy policy. You authorize us to use any means we consider necessary to verify your identity and creditworthiness with third-party providers of information. 
  • Emergency Situations: In emergency situations, we reserve the right to contact healthcare professionals, social services, or emergency services without your consent if necessary, even if you have declined any offers from us to contact your GP. 
  • Terms and Conditions for NHS Prescription Service Users: Additional terms and conditions apply to users of the NHS Prescription Service. 

Damaged Items: 

  • If you receive prescription medicines that seem to be damaged or if the delivery appears to be incorrect, please promptly contact us at 01234 831 768 or via email at [email protected]. We are committed to making every effort to replace any damaged products and address any issues with the order. 

Permission to view NHS Summary Care Record (SCR) 
Your Summary Care Record (SCR) comprises information from your health record, including current prescription details, allergies, and any previous adverse reactions to medication. It also includes your name, address, date of birth, and unique NHS Number to correctly identify you. In the course of providing care, Smarta Healthcare seeks your permission to access your Summary Care Record, enabling us to deliver the best possible care with the most up-to-date information. Each time your record is accessed, the details will be recorded for your reference. You have the flexibility to change this permission at any time by contacting us. If you prefer not to have an SCR at all, you can opt-out by contacting your GP practice, and they will record your preference. 

For more information on the Summary Care Record, please visit www.digital.nhs.uk/summary-care-records/patients

Intellectual Property and Copyright: 
All designs, text, graphics, and their arrangement on this website are the copyrighted property of Smarta Healthcare. Users are granted permission to electronically copy or print portions of this site for their personal, non-commercial use. Any other use of materials on this site without the prior written consent of Smarta Healthcare is strictly prohibited. Unauthorized use may constitute an infringement of the holders’ rights, and no permission is given for such use by any person other than the holders. This contract is governed by English Law. 

Please note that the above terms are subject to change due to the implementation of the Consumer Bill of Rights Act 2015. These terms and conditions do not impact your statutory rights as a consumer. 
Smarta Healthcare takes great pride in establishing meaningful partnerships with reputable and trustworthy companies. Our goal is to offer a more comprehensive range of services for our valued customers. 

When you access and use Smarta Healthcare websites that are ‘powered by’ our esteemed partners, it’s important to note that you are simultaneously agreeing to adhere to our partners’ unique terms and conditions. All goods and services provided through these platforms are subject to a direct contract with the corresponding partner, separate from any agreement with Smarta Healthcare. Any disputes regarding the provision of services will be addressed with the partner, not Smarta Healthcare. 

Contact Information: To reach us, please call us at 01234 831 768 or send us an email at [email protected]

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