Terms & Conditions


  • “SHC” means Smarta HealthCare
  • “Buyer” means the person who buys or agrees to buy the Products from SHC.
  • ″Conditions” means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.
  • “Price” means the price for the Products including carriage, packing and VAT.
  • “Consumer” shall bear the meaning ascribed in section 12 Unfair Contract Terms Act 1977.

SHC is an online website which is owned and provided by Smarta HealthCare Ltd, a company incorporated in England and Wales under company number 8589394. Our Pharmacy is registered with the General Pharmaceutical Council. Registration number 1120846. The Superintendent Pharmacist for SHC is Baljit Kaur Gosal MRPharmS, who is registered with the General Pharmaceutical Council, registration no.2050367.

Buyer Registration/Ordering

To register with and use this site the buyer must be over 18 and the details which buyer provides to the seller must be true. The buyer will be responsible for the use of this site and for buyer orders. Please ensure that buyer keeps the log-in details secure so that no-one else can misuse them.

Information on the Website

The information included on SHC website is provided in good faith. However the information should not be used as a replacement from the buyers healthcare professional.

SHC may often provide links to other sites to give the buyer further information on a topic or product, as SHC have no control over the content of external links SHC are not responsible or liable for any issues that may arise from the buyers use of these sites. Please view these links as moving away from SHC website and SHC would recommends the buyer is aware of their separate terms and conditions.

Privacy and Security

Please refer to our Privacy and Security Policy.

Electronic communications

By using smartahealthcare.co.uk the buyer consents to accepting all communications electronically. Emails and all communications sent through SHC site e.g. forms etc. to us and from SHC are taken as being electronic and are deemed to be “in writing” to satisfy any legal requirement.


Please refer to our Delivery Policy

Returns & Refunds

Please refer to our Returns and Refunds Policy

Payment Information

All fees to UK customers are made clear before checkout is complete. Payment for the products is due immediately upon the placing of buyers order online. Payment is accepted by credit and debit card.

No payment will be received and nothing will be dispatched until any payment made has cleared and been received by us. The buyer will receive confirmation that the transaction has been received, has been authorised and that the buyer’s card has been debited. The buyer will also receive a reference number, which will be required for any future correspondence.

Buyers credit and debit card details are administered by SagePay. We do not store your credit and debit card information.

Pricing and Availability

If an item is not available at the time of ordering, this may be mentioned as “out of stock” on the product information page. As SHC processes the buyers order, SHC may e-mail the buyer if any products ordered turn out to be unobtainable.

Whilst SHC will try to be as accurate as possible, SHC apologise in advance if SHC ever makes a pricing error. Wherever possible SHC will try to honour the incorrect price as a gesture of goodwill, however this is not always possible and if for some reason SHC are unable to sell the buyer the product at the stated price or less, we will contact the buyer first before proceeding.

In the market place SHC can never, always be the cheapest, in all medicines and sizes, however, SHC continually endeavour to offer options for each medicine that represent amongst the best value for money on the internet.

Product Quality

SHC will only source and use medicines that have been licensed for use in the UK. SHC only buy’s medicines direct from either the manufacturer or from an authenticated UK licensed wholesaler.

SHC will of course try and the buyer the products with the longest possible expiry date on them, but sometimes this is not always achievable. Some products only come with limited life or it may be that the manufacturer only has a certain date available for a product. Please check of all medicine received to make sure that the buyer uses it within the safe timeframe.

Please use, handle and store all products as stated in the manufacturers information or in our specific instructions, if supplied. The manufacturers nor SHC cannot be held responsible if the buyer deviate from this advice.

Trade Marks

The trade marks, names, logos and service marks (collectively “trade marks”) displayed on this website are registered and unregistered trade marks of the Website Owner.

Information provided by you

Information the buyer submits to the online doctor is not viewed by Smarta HealthCare and is entirely confidential. When the buyer submits information to the online doctor, it is the buyer’s responsibility to ensure that it is correct and truthful and SHC are not liable for buyer errors. The medicine provided must be for buyer’s personal use. The information provided for Pharmacy Only products will be viewed by our pharmacist as he or she needs to make a professional judgement as to the suitability of the medicines ordered. You must be over 18 to order products from this site.

Alteration to the Website and the Terms and Conditions

SHC reserve the right to alter www.smartahealthcare.co.uk, the contents and terms and conditions at any time. When the buyer uses SHC’s site the terms and conditions at that time apply.

Events Beyond Our Control

SHC won’t be held responsible for a breach in these terms from events that are beyond SHC reasonable control. This condition does not affect your statutory rights

Medical Information

The buyer should always read the label and patient leaflet prior to using a medicine. Please contact your doctor or pharmacist if you are unsure about whether you should use a product.

Importing and Customs

When ordering products from a country other than the UK, please be aware that all customs responsibilities are borne by the buyer. The buyer is considered the importer of the medicine/product, therefore any charges levied by customs in the country where the goods are delivered, are the buyer’s responsibility. SHC operates under the law of England and Wales and as such complies with all such law when selling medicines and other goods. It is the buyer’s responsibility to comply with the legislation in the country where the buyer is receiving the goods.


SHC business is built on customer service and SHC takes any shortfall in our standards very seriously. For complaints about pharmaceutical services (advice, prescriptions, medicines) the buyer’s complaint will be dealt with by one of SHC Pharmacists or Superintendent Pharmacist. Please email us at services@localhost

Law and Jurisdictionts

SHC, this website and its use are governed solely by the laws of England and Wales, and are subject to the exclusive jurisdiction of the English Courts.

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